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    Frequently Asked Questions

    We’ve provided a quick guide to some of our most-asked customer service related questions. If you don’t find an answer to what you are looking for, use the next form to get in touch with us and we would be more than happy to help.

    I am unable to Sign In.

    You could be using any Ad Blocking Extensions as this can interfere with our platform. Ad Blocking Extensions use Javascript to block ads. While we don’t serve any ads on our platform we use Javascript to enhance your shopping experience. Try again after turning off any Ad Blocking Extensions in your Browser.

    Which payment methods are accepted? Are they secure?

    Yes it is 100% secure.

    We have partnered up with Paypal as our Payments partner to provide you with a seamless and secure payment checkout. If you don’t have a Paypal account, You can sign up with Paypal or can choose to pay directly from a variety of Payment options on the Checkout Page powered by Paypal.

    Our brand name will not show up on your Billing statements.

    Is the shipping discreet?

    Yes, 100%. We are a strong advocate for personal privacy and we do whatever it takes to preserve yours. We pack your order in non-descript envelopes and boxes, just like your everyday mail or packages. We know you don’t want that nosey neighbour or anyone in your family to find out what happens behind those curtains! The only identifying marks are your mailing address and ours. The name “Kamasutra Collection” does not appear anywhere on the outside of your package.

    I want to cancel my order but it has already been processed. What are my options?

    Really? Don’t want that awesome toy? Oh, snap! If an order is already processed unfortunately are unable to cancel it. However, if you send us an email just in time we might be able cancel the order for you. After all, we love you as much as you love us!

    What is the Return and Refund policy?

    As much as we would love to accept returns and provide refunds, the intimate nature of the items we sell prohibits us from returning or exchanging products unless defective and thus all sales are final. This is for the health, safety and peace of mind of our customers. No one likes a used item! Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Customers are encouraged to check with us for any size related questions before making a purchase.

    Once the order is processed and leave the warehouse, they are considered used, and therefore cannot be returned. This includes, but is not limited to:

    • Vibrators and Dildos
    • Douche/Enema Kits
    • Anal toys, Beads and Plugs
    • Vaginal Toys, Cock and Ball Devices, Cock Rings and Cock Sleeves
    • Gags and Ropes
    • Lingerie and Men’s Wear

    Lubes, massage oils, condoms, and body paints are also not returnable since they come in singular use packaging.

    Kindly do not send the package back to the address mentioned on the parcel and get in touch with us immediately if you have an issue with your order.

    I have received a defective item on delivery. What do I do?

    While we take utmost care to ensure that none of our customer receive a damaged or defective piece, we do understand that there can be unforeseen chances of a product being damaged upon arrival. Contact Us Immediately and we shall try our best to sort it for you as soon as possible.